The Pulse Platform

Pulse is quick to deploy and completely customisable to your needs, whether you’re looking for a full end-to-end claims or property repair management solution or just to fill a gap in your current process.

Pulse claims information and progress screens

How it Works

Pulse utilises intelligent automation to enable the effective management and prioritisation of claims and repair work.

Our team works with you to understand your processes, systems and objectives, and then we design and build a solution that meets your specific needs.

To ensure a smooth transition to your new process, we provide an onboarding service including training, troubleshooting and a dedicated account manager.

Configure and Manage

  • Intelligent work allocation rules enabling skill and capacity based routing
  • Customisable lifecycle workflows
  • Mobile image/data capture and document management
  • Full suite of APIs for back office and third-party systems integration
  • Powerful estimating tool for repairs, replacement and reconstruction
  • User-friendly reporting set-up and dashboard
Illustration of screen where users select supplier to complete repair job based on skills and availability

Track and Control

  • Quick identification of suppliers based on skill set, experience and availability
  • Real-time view of progress on individual claims and jobs
  • Proactive alerts for pending milestones
  • Visibility of KPI queues and priorities
  • Supplier SLA tracking and escalation

Communicate and Engage

  • A single, clear view of the repair or claim with customer, repairer and handler connected through one platform
  • Push notifications by email or SMS at defined milestones
  • Automatic identification of emails relevant to a claim or job
  • Full audit trail of communications including emails, calls and meetings through to resolution
  • Simple email triaging process to allow quick screening and email queueing system
  • HTML email template tool and easy upload control and drag/drop files capability
Illustration of claims handler talking to a customer virtually with screen showing claims progress

Request a Demo

Get in touch today to speak with one of our team and see Pulse in action.